Contact Info
At TrustedPrinterGuide, your satisfaction is our top priority.
Whether you have a question about a product, need assistance
with your order, or require help setting up your new printer
or scanner, we’re here for you 24/7.
Our dedicated customer support team is always ready to
provide the assistance you need.
Address
584 Castro St San Francisco, CA 94114-2512
Contact Us
(650) 242-8339
E-mail Address
[email protected]
Working Days/Hours
Mon - Sun / 9:00AM - 8:00PM
Send Us a Message
Frequently Asked Questions
Safety is our top priority. We currently have no active recalls on our products. If a recall does occur, we will promptly notify customers and provide detailed instructions on how to address the issue. Stay informed by checking our website for the latest updates.
To register your tax-exempt status with TrustedPrinterGuide, please complete our tax-exempt application. Include your tax-exempt certificate and email the completed form to [email protected]. Once verified, your account will be updated to reflect your tax-exempt status for future purchases.
After placing an order, you will receive a confirmation email with a tracking number once your item has shipped. You can use this tracking number to monitor your package's progress through the shipping carrier's website. Additionally, you can log in to your TrustedPrinterGuide account and check the "Order History" section for real-time updates on your order status.
You can easily access your invoices and receipts online. For delivery orders, log in to your TrustedPrinterGuide account and navigate to the "Order History" section. From there, you can view and download your invoices. For in-store purchases, your receipt is provided at the time of purchase, but you can also request a digital copy by contacting our customer service team at [email protected].
Yes, all printers and scanners purchased from TrustedPrinterGuide come with a manufacturer's warranty. The duration and coverage of the warranty may vary depending on the brand and model. You can find specific warranty information on the product page or by contacting our customer service team.