Trusted Printer Guide's Privacy Statement - Your Privacy Rights

August 2, 2024

This Privacy Policy applies to information we collect from you.

Trusted Printer Guide takes your privacy seriously, and we want you to know how we collect, use, share, and protect your information. "Trusted Printer Guide" means any entity that carries the Trusted Printer Guide brand in the United States and its territories, and any of our affiliates. This statement describes our privacy practices for the websites where it is posted. This includes trustedprinterguide.com, mobile websites, text programs, and mobile applications (“digital properties”). It also applies to information we collect in our stores or other places offline.

For information concerning US privacy rights, including privacy rights of California residents and our notice at collection, please click here.

We collect various information about you.

We collect and store information you provide through our digital properties and in our stores. The information we may collect includes:

Your name
Email address
Address
Phone number
Your Trusted Printer Guide Rewards ID
Information about your purchases, interests, and browsing behavior
Information about your interactions with our sites, apps, and ads

In certain situations, we may also collect:

Driver’s license number (for example, if you return a product or apply for credit)
Your Social Security Number and date of birth (if you apply for credit)
Location information, including precise and general location information
A recording of your interactions with customer service, by phone or using our live chat
Age (if you sign up for a Trusted Printer Guide account or birthday list)
IMEI/UDID (a numeric identifier for your mobile device)
IP and MAC addresses (another kind of numeric identifier for your computer or mobile device)
Your responses to surveys
How often you use the app and where you downloaded it.

We collect information from you in several ways.

We collect information directly from you. For example, if you register for a promotion or contact customer service. We might collect information if you post a comment on one of our websites or request information. We also collect information when you apply for our credit card or buy something.

We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and how you can control them, click here.

We get information about you from third parties. For example, social media platforms may give us information about you. We may combine the information we collect from you with the information we get from third parties.

Location information. Some of our digital properties may collect your location to help you search for our stores or to use special mobile features within some of our stores. We also may use this information to determine whether to provide you with content, information, and notices based on your location.

For a mobile application to identify your location, you must enable location services through your mobile device's settings. Enabling location services may also send your information to third-party providers of certain map features on your device (e.g., Google). For example, Google uses precise geolocation information as described in its privacy policy, available here, and in disclosures available here. If you do not want Trusted Printer Guide or other entities to collect this information or if you’d like to disable these features, you can turn off location services on your mobile device. Trusted Printer Guide has no control over your device's settings.

Store cameras. Our stores may use cameras for asset protection and other operational purposes, such as measuring traffic patterns and protecting and improving our business.

We use information as disclosed and described here.

To respond to your requests or questions. For example, we might use your information to register you for promotions.

To improve our products and services. We might use your information to customize your experience with us. We use your information for quality, training, and customer service purposes.

To look at site trends and customer interests. We may use your information to make website or product improvements. We may also combine information we get from you with information we have gotten from third parties.

For security purposes. We may use information to protect our company, our customers, or our websites.

For marketing. We may notify you about products, special promotions, or offers. We might tell you about new website features or products. We might also push out mobile notices for content or offers we think you might like. To manage this, follow the instructions in Your Choices, below.

To communicate with you about your account or our relationship. We may contact you to tell you about changes to this Policy or our website Terms. We may also tell you about issues with your orders.

We may share information with third parties.

Your information may be shared when legally permitted, including in the following situations:

Within our company (including our affiliated companies).
With third parties who perform services on our behalf.
With our business partners. We share information with our business and marketing partners.
If we think we have to in order to comply with the law.
With any successor to all or part of our business.

Our websites may link to third-party sites or services we don’t control.

If you click on one of those links, you will be taken to websites or apps we do not control. This policy does not apply to the information practices of that website. You should read the privacy policy of other websites carefully. We are not responsible for such third party's sites.

We may also provide social media features that enable you to share information with social networks and to interact with Trusted Printer Guide on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature.

We use standard security measures to protect your information.

The Internet is not 100% secure. We thus cannot promise that your information will be completely safe. Please use caution when using the Internet or providing personal information to others.

Our digital platforms and programs are not intended for kids.

Our digital properties are not intended for children under 16. We take steps on these sites to avoid collecting information online from children under 16. In some cases, children may give us information without us knowing about it.

If you are a parent or legal guardian and believe that your child under 16 has provided us with personally identifiable information, please email us ([email protected]) or call us at (650) 242-8339. If you want to write, use the address listed below. Please mark your inquiries to the attention of "COPPA - Information Request" and include your email and phone number.

Learn more about how to protect your child online. Read the helpful information provided by the FTC.

We store information in the United States, Canada, Mexico, Costa Rica, and India.

Information we maintain is stored in the United States, Canada, Mexico, Costa Rica, and India. If you live outside of the United States, you understand and agree that we may transfer your information to these countries. This site is subject to U.S. laws, which may not afford the same level of protection as those in your country.

Your choices about our marketing and tracking tools.

You can opt out of marketing emails and texts. To stop receiving our promotional emails, please email us ([email protected]) or call us at (650) 242-8339. Please indicate whether you wish to continue to receive Trusted Printer Guide's catalogs and other postal mailings. To stop receiving marketing text messages, text STOP to 33768 (Depot), a confirmation text will be sent. Or you can email us at [email protected] (be sure to include your cell phone number in the email message). If you have an account on our website, you can manage your preferences here.

You can control if we share information with third parties for their marketing purposes. To opt out of having us share your information with third parties for their promotional purposes, please email us ([email protected]) or call us at (650) 242-8339. If you accept an offer from one of them after you opt out, we will share your information with that specific party.

You can control cookies and tracking tools. To learn how we - and our vendors - use cookies and other tracking tools, please click here.

Our do not track policy: Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so we are not currently set up to respond to those signals.

You can control tools on your mobile devices. For example, you can turn off location services, the GPS locator, or push notifications on your phone. Each push notification has an unsubscribe link.

You have other controls you can exercise. You can choose whether or not to share personal information. If you choose not to share, some features and services may be more difficult or impossible to use. If you turn off cookies or tracking tools, parts of our site and services may also not work properly.

European Union Residents

Trusted Printer Guide does not offer or otherwise contemplate offering any goods or services in the European Union or to European Union residents. Trusted Printer Guide will not accept orders from within the European Union. Furthermore, Trusted Printer Guide has no stores in the European Union, and its digital properties are not accessible and/or available for download within the European Union.

US Privacy Rights

Notice to Residents of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia

If you are a resident of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, or Virginia, the following provisions apply to our processing of information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household subject to applicable privacy laws in your state (collectively the “Privacy Laws”). For such consumers, the provisions of this section prevail over any conflicting provisions of this Privacy Statement. We adopt this section of our Privacy Statement to comply with the Privacy Laws, and any terms defined in the Privacy Laws have the meaning set forth in the law of your state of residence when used in this section.

If you are a California resident applying for a job, please click here for information about our privacy practices for applicant information.

Information We Collect

Our digital properties collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (”personal information”).

Category	Examples	Collected
A. Identifiers	A real name, postal address, unique personal identifier, online identifier, mobile device IDs, Trusted Printer Guide Rewards ID, Internet Protocol and MAC addresses, email address, account name and password, or other similar identifiers.	YES
B. Personal information categories listed in certain applicable laws	A name, signature, address, telephone number, education, driver’s license number, Social Security Number, credit card number, debit card number, or any other methods of payment for our products, or medical information. Some personal information included in this category may overlap with other categories.	YES
C. Protected classification characteristics	Age, sex, veteran, or military status	YES
D. Commercial information	Records of products or services purchased, obtained, or considered, and survey responses.	YES
E. Biometric information	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	NO
F. Internet or other similar network activity	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.	YES
G. Geolocation data	Precise device and physical location or movements.	YES
H. Sensory data	Audio, electronic, visual, thermal, olfactory, or similar information, including a recording of your interactions with customer service, by phone or using our live chat.	YES
I. Professional or employment-related information	Current or past job history or performance evaluations.	NO
J. Non-public education information	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	NO
K. Inferences drawn from other personal information	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	YES

Some of this information (including government IDs, payment card information, account login information, and precise geolocation data) may be considered “sensitive” under certain Privacy Laws. Whether information is sensitive information will depend on the Privacy Laws in your jurisdiction.

Trusted Printer Guide obtains the categories of personal information listed above from the following categories of sources:

Direct interactions. You may give us your information by filling in forms or by corresponding with us by mail, phone, fax, email, webform, or in person.

Automated technologies or interactions. As you interact with our website and app, we may automatically collect data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies. Please click here for further details about cookies and how to opt out.

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

Technical data from analytics providers, advertising networks, and social media platforms.
Data from providers of technical, payment, customer service, and delivery services.
Data from data brokers.

Use of Personal Information

We may use and/or disclose the personal information we collect for one or more of the following business purposes:

To register you as a new customer.
To process and deliver your order.
To manage our relationship with you.
To enable you to partake in a prize draw, competition, or complete a survey.
To administer and protect our business and this website and for security purposes.
To deliver relevant website/mobile content and advertisements to you.
For quality, training, and customer service purposes.
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
To make suggestions and recommendations to you about goods, products, promotions, offers, or services that may be of interest to you.

We generally use sensitive information for reasonably expected purposes, to provide you with services, in connection with your requests, and as authorized by law. We use geolocation information for marketing purposes, including to customize the ads you see on our digital properties and in our emails.

Trusted Printer Guide will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Disclosing Personal Information

Trusted Printer Guide may disclose your personal information to a third party for a business purpose.

We disclose your personal information with the following categories of third parties:

Entities owned in whole or in part by Trusted Printer Guide and/or its shareholders.
Authorized distributors and shippers of Trusted Printer Guide’s products.
Service providers acting as data processors.
Analytics providers, ad networks, and social media platforms.
Professional advisers including lawyers, bankers, auditors, and insurers.

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, Trusted Printer Guide has disclosed the following categories of personal information for a business purpose:

Category A: Identifiers.
Category B: Personal information categories listed in certain applicable laws.
Category D: Commercial information.
Category F: Internet or other similar network activity.
Category G: Geolocation data.
Category H: Sensory data.
Category I: Professional or employment-related information.
Category K: Inferences drawn from other personal information.

In the preceding twelve (12) months, Trusted Printer Guide has not disclosed the following categories of personal information for a business purpose:

Category E: Biometric information.
Category J: Non-public education information.

Sale or Sharing of Personal Information

In the preceding twelve (12) months, Trusted Printer Guide has sold or shared (as these terms are defined under Privacy Laws) the following categories of personal information. (Trusted Printer Guide does not knowingly collect, sell, or share the personal information of individuals under the age of 16).

Category A: Identifiers.
Category B: Personal information categories listed in certain applicable laws.
Category D: Commercial information.
Category F: Internet or other similar network activity.
Category G: Geolocation data.
Category I: Professional or employment-related information.
Category K: Inferences drawn from other personal information.

Retention of Personal Information

We will store your personal information in a form that permits us to identify you, for as long as necessary for the purpose for which the personal information is processed. We may also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically reasonably feasible to remove it. We retain information you provide in connection with requests made under the Privacy Laws for a period of two years.

Your Rights and Choices

The Privacy Laws provide residents of California, Colorado, Connecticut, Oregon, Montana, Texas, Utah, and Virginia with specific rights regarding their personal information. This section describes your rights under the Privacy Laws, explains how to exercise those rights, and provides information about the response timing and format and your rights to appeal our decisions.

Access to Specific Information, Right to Know, and Data Portability Rights

You have the right to request that Trusted Printer Guide disclose certain information to you about our information collection and disclosure practices. You also have the right to request a copy of the specific pieces of personal information we collected about you. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of personal information we collected about you, the categories of information we shared for a business purpose, and the categories of information we sold during the prior 12 months.
The specific pieces of personal information we collected about you since January 1, 2022, subject to certain exceptions.
Oregon residents also have the right to request a list of the third parties to which we disclosed personal information.

Deletion Request Rights

You have the right to request that Trusted Printer Guide delete your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records unless an exception applies.

For example, under certain Privacy Laws, we may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities, and to help to ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for those purposes.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research that conforms or adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s ability to complete such research if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us and compatible with the context in which you provided the information.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Information Correction Rights

You have the right to request that we correct information that we hold which is inaccurate. We will require that you provide information about yourself so that we can verify your identity before we can make any changes to the information we hold about you, and we will use commercially reasonable efforts to make the requested corrections. In some cases, for instance, if you have an account with us, you can update your information by logging into your account.

Your Opt-Out Rights

Do Not Sell My Personal Information: You have the right to opt out of the sale of your personal information. Once we receive your request, we will opt you out from the sale of such information.

Do Not Share My Personal Information; Opt out of Targeted Advertising: You have the right to opt out of having your personal information shared for cross-context behavioral advertising purposes and having your information used for targeted advertising. Sharing your personal information means making it available to a third party so that they can use it for targeted advertising or cross-context behavioral advertising purposes.

Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right, at any time, to direct us to limit our use of your sensitive personal information to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services. This does not include sensitive personal information that is collected or processed without the purpose of inferring characteristics about you.

Right to Opt Out of Profiling: You have the right to direct us not to engage in profiling using your personal information. Profiling is any automated processing performed on personal information that is used to evaluate, analyze, or predict personal aspects related to your economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.

Exercising your rights

Exercising Do Not Sell and Do Not Share My Personal Information Rights

You can opt out of the sale or sharing of information for targeted, cross-context, or behavioral marketing purposes in several ways.

Visit our online Do Not Sell or Share My Information page and submit your name, ZIP Code, email address, and phone number with your request.
Call our toll-free phone number (650) 242-8339.
Visit any of Trusted Printer Guide stores and submit an online request.
Activate certain user-enabled global privacy controls, such as a browser plug-in or privacy setting, device setting, or other mechanism, that communicates or signals your choice to opt out of the sale and sharing of personal information.

This website uses certain third-party tracking tools that collect information about you passively. In addition to opting out of the sale of data collected by Trusted Printer Guide, you may also opt out of the collection of your information by such tools by clicking here.

Exercising Access, Deletion, Profiling, Correction, and Limit Use of Sensitive Information Rights

To exercise the access, deletion, profiling, and information correction rights, and the right to limit the use of sensitive information described above, please submit a verifiable consumer request to us by either:

Visiting our Website Portal available here.
By calling (650) 242-8339.
Visit any of Trusted Printer Guide stores and submit an online form.

Only you, or an agent that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. We currently do not collect household data. If all the members of a household make a Right to Know or Right to Delete request, we will respond as if the requests are individual requests.

Response Timing and Format

We will provide a confirmation email to you within 10 days of receipt of a request for access, deletion, or correction. The confirmation email will explain how we will verify a request, which will vary depending on the type of request made. We endeavor to respond to a verifiable consumer request for access or to delete within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

We will deliver our response to the email address you provided when you made your request. For a request not to sell or share your information, to opt out of profiling, or to limit the use of sensitive information, we will respond as soon as feasibly possible, but no later than 15 days from the date we receive the request.

Non-Discrimination; Notice of Financial Incentive

We will not discriminate against you for exercising any of your Privacy Law rights. Unless permitted by law, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services.
Provide you with a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Financial Incentives: From time to time, we may offer financial incentives in connection with the collection or use of personal information, including in connection with our Loyalty Accounts and Rewards. The material terms of the financial incentive will generally be presented to you at the time you sign up. You may withdraw from any financial incentive at any time by emailing us at [email protected].

Appealing Denied Requests

If we have denied your request, you have the ability to file an appeal with us. To file an appeal, please email us at [email protected] and include your name, email address, and phone number.

We will respond to you in writing within 45 days explaining the reasons for our decisions. If we deny your appeal, you can contact your state Attorney General.

Feel free to contact us if you have more questions.

You can email us or write to us at:

Attn: Legal Department Privacy Team
584 Castro St San Francisco, CA 94114-2512

We may update this Policy.

From time to time, we may change our privacy policies. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.